Legal

Privacy Policy

Last updated: 9 September 2026

This Privacy Policy explains how Mantsh (“Mantsh”, “we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you use our mobile applications, website, and related services (together, the “Service”).

Mantsh is an online classifieds marketplace that lets people list items and services for sale and connect with nearby buyers and sellers. By creating an account or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information you give us

Account details — name, email address, mobile number, password or social sign-in identifier, and profile photo.
Listing content — titles, descriptions, prices, categories, condition, photos, videos, documents, and the location you attach to an ad.
Messages — chat messages, offers, and attachments you exchange with other users through the Service.
Transaction details — records of paid plans, featured/promoted listings, and subscriptions you purchase.
Support and reports — the content of enquiries, reports of abuse, reviews, and ratings you submit.

1.2 Information collected automatically

Device and technical data — device model, operating system and version, app version, language, time zone, unique device and installation identifiers, and IP address.
Location data — with your permission, precise GPS location to show nearby listings and to set the location of an ad. You may also enter a location manually. Approximate location may be derived from your IP address.
Usage data — screens viewed, searches, listings viewed or saved, features used, crash logs, and diagnostic information.
Advertising identifiers — the Android Advertising ID or Apple IDFA, where you have permitted their use.

1.3 Device permissions

The app asks for the following permissions. You may decline or revoke any of them in your device settings; some features will then be unavailable.

Permission	Why we ask for it
Location	To show nearby listings and set the location on your ads.
Camera	To take photos and videos for your listings and profile picture.
Photos & media / Storage	To select images, videos, and documents for your listings, and to save images you download.
Microphone	To record audio when you capture a video for a listing.
Notifications	To send you chat messages, offers, and account alerts.
Face ID / Biometrics	To let you unlock the app securely, if you enable it.

2. How We Use Your Information

To create and manage your account and verify your identity.
To publish your listings and show them to relevant buyers, including buyers near you.
To enable chat, offers, reviews, and other communication between users.
To process payments for paid plans, promoted listings, and subscriptions.
To send transactional messages such as OTPs, chat alerts, listing status updates, and service announcements.
To send marketing or promotional messages where you have consented; you can opt out at any time.
To personalise your feed, search results, and recommendations.
To display advertising, including personalised advertising where permitted.
To detect, investigate, and prevent fraud, spam, prohibited listings, and abuse, and to enforce our Terms & Conditions.
To analyse usage, fix bugs, and improve the Service.
To comply with applicable law and respond to lawful requests from authorities.

3. Legal Bases for Processing

Where data protection law such as the GDPR applies to you, we process personal data on these bases: performance of our contract with you (providing the Service); your consent (location, notifications, marketing, personalised ads); our legitimate interests (safety, fraud prevention, product improvement); and compliance with legal obligations.

4. Information That Is Public

Anything you put in a listing or public profile can be seen by other users and may be indexed by search engines. Do not include information you want to keep private, such as identity documents, bank details, or passwords, in listing text, photos, or chat.

Your public profile typically shows your display name, profile photo, member-since date, location area, ratings, and active listings. Your email address and full phone number are not shown publicly unless you choose to include them.

5. How We Share Information

We do not sell your personal information. We share it only as described below.

With other users — your public profile, listings, and the messages you send them.
Service providers — companies that host and operate the Service on our behalf, including Google Firebase (authentication, database, file storage, cloud functions, push notifications, and app security), Google Maps and Places (maps and address lookup), and Google AdMob (advertising).
Payment processors — Stripe and Razorpay process payments for paid features. Card and banking details are collected and stored by these processors under their own privacy policies; we do not store your full card number.
Sign-in providers — Google and Apple, when you choose to sign in with those accounts.
Legal and safety — law enforcement, regulators, or other parties where we believe disclosure is required by law or reasonably necessary to protect the rights, property, or safety of Mantsh, our users, or the public.
Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

6. Advertising and Analytics

We use Google AdMob to display advertising in the app. AdMob and its partners may use device and advertising identifiers to serve and measure ads, including personalised ads. On iOS we ask for your permission through Apple’s App Tracking Transparency prompt before using your IDFA for tracking; you can change this later in Settings → Privacy & Security → Tracking. On Android you can reset or delete your Advertising ID in Settings → Google → Ads. You can review Google’s practices at policies.google.com/technologies/partner-sites.

7. Cookies and Similar Technologies

Our website and in-app web views use cookies and local storage to keep you signed in, remember preferences, and measure usage. You can control cookies through your browser settings; disabling them may affect how parts of the Service work.

8. Data Retention

We keep your personal information for as long as your account is active and for as long as needed to provide the Service. After you delete your account we remove or anonymise your personal data within a reasonable period, except where we must retain it to resolve disputes, prevent fraud or abuse, enforce our Terms, or comply with legal, tax, and accounting obligations. Chat messages may remain visible to the other participant, and backups are purged on our regular backup cycle.

9. Security

We use industry-standard safeguards including encryption in transit (HTTPS/TLS), access controls, security rules on our database and file storage, and app attestation. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Keep your password confidential and tell us immediately if you suspect unauthorised access to your account.

10. International Transfers

Our providers, including Google Firebase, may store and process data on servers located outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses for these transfers.

11. Your Rights and Choices

Access and correction — view and edit your profile details in the app at any time.
Deletion — delete your account from the app’s account settings, or contact us and we will action your request.
Portability, restriction, and objection — where applicable law grants these rights, you may exercise them by contacting us.
Withdraw consent — turn off location, notifications, or tracking permissions in your device settings at any time.
Marketing opt-out — unsubscribe using the link in any marketing email, or disable promotional notifications in the app.

We will respond to verified requests within the time frame required by applicable law. You also have the right to complain to your local data protection authority.

12. Children’s Privacy

The Service is not intended for children under 13 (or under the minimum age required in your country). We do not knowingly collect personal information from children. If you believe a child has given us personal information, contact us and we will delete it.

13. Third-Party Links and Services

Listings, adverts, and other content may link to websites and services we do not control. This Policy does not apply to them, and we are not responsible for their privacy practices. Please review their policies before providing personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, for significant changes, notify you in the app or by email. Continuing to use the Service after an update means you accept the revised Policy.

15. Contact Us

If you have questions about this Privacy Policy or about how we handle your personal information, please reach out to us through the Contact Us section inside the Mantsh app.